Overview
Uniconnect AI Edge Overview
Welcome to Uniconnect AI Edge, a unified agent desktop that transforms raw customer data into actionable intelligence, enabling agents to resolve issues faster, deliver better service, and boost productivity. It supports omnichannel communication, enhancing the agent experience while improving efficiency across service operations, particularly in lead management, customer service, and active sales campaigns.
Uniconnect AI Edge is part of the Uniconnect AI Customer Platform, providing client-side visibility and control with seamless integration to core internal modules as well as third-party platforms, including telephony and unified messaging.
Key Capabilities and Features
Uniconnect AI Edge is a unified agent desktop designed to enhance agent productivity and streamline customer engagement. Available as a freeware download from the Microsoft Store, it fully supports integration with the Uniconnect AI Customer Platform, enabling agents to leverage CRM data and business workflows in real time.
Omnichannel Communication
Handle all customer interactions from a single interface.Current release primarily supports call handling, including inbound, outbound, transfers, and call logging.
Workforce Management
Monitor and manage agent availability, shift schedules, and occupancy in real time.Supports agent status management for improved operational efficiency.
Real-Time Dashboards
Access live dashboards powered by Uniconnect AI data.Gain actionable insights into customer interactions, agent performance, and service operations.
Built-In Integration to the CRM
Provides a 360° view of customer data directly from Uniconnect AI. Enables agents to view interaction history, related modules, and key CRM records without switching systems.
Easy Access & Deployment
Downloadable from Microsoft Store as a freeware.Quick installation and immediate integration with the Uniconnect AI platform.
Uniconnect AI Edge empowers agents to work smarter by combining customer data, real-time insights, and omnichannel communication into a single, easy-to-use desktop application.