Core product modules
Everything your teams use day to day, documented end to end.
CRM
Model customer data, relationships and modules to match your business processes — configurable without custom development.
Explore CRMUniconnect AI Edge
The unified agent desktop that brings every channel, customer record and productivity tool into a single workspace.
Explore EdgeAuri (AI Co-Pilot)
Ask questions in natural language and get real-time analytics, contextual insights and proactive recommendations.
Explore AuriCampaigns
Design, execute and monitor multi-channel outbound campaigns across voice, SMS and WhatsApp from one console.
Explore CampaignsTelephony
Connect 3CX, FreePBX and other SIP-based platforms to handle inbound and outbound voice inside the agent desktop.
Explore TelephonyWorkforce Management
Manage agent presence, shift assignments and session activity for accurate visibility over workforce operations.
Explore WorkforceConfigure and extend
Administration, automation, reporting and the APIs that connect Uniconnect AI to the rest of your stack.
Integrations & Webhooks
Create webhooks, send real-time data into Uniconnect AI over HTTP and connect external systems to your workflows.
API referenceAutomations
Build workflows from triggers, actions, conditions, delays, formulas and scripts in the workflow designer.
Build a workflowAnalytics & Reporting
Built-in dashboards, custom reports, sharing controls and AI-assisted insight across your customer data.
View analyticsConfigurations
Global settings, access control, roles and permissions, layouts, plugins, theming and system updates.
ConfigureBest Practices
Recommended CRM modelling patterns and operational guidance drawn from real deployments.
Read the guideTroubleshooting & Support
Common issues, log collection, diagnostics and how to reach the Uniconnect AI support team.
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