Prerequisites

Connectivity

It is recommended to deploy both 3CX and Uniconnect AI in an environment where the systems can communicate seamlessly without bandwidth constraints.

Connectivity between the two systems can be established over the internet. However, for optimal performance—especially in large-scale deployments—it is strongly recommended to configure both 3CX and Uniconnect AI so that they can communicate over a local area network (LAN) whenever possible.

Version Compatibility

Before proceeding with the integration of Uniconnect AI and 3CX, ensure that the following minimum version requirements are met:

• 3CX: Version 20 or above (Enterprise Edition)
• Uniconnect AI: Version 1.1.x or above

Before you Start

Before starting the configuration, ensure the following requirements are met:

1. Both 3CX and Uniconnect AI are installed and configured according to their recommended guidelines.
2. Make sure you have admin access to the 3CX Management Console.
3. Make sure 3CX is activated with an Enterprise license, and Uniconnect AI is licensed with the Professional edition or higher.
4. Confirm that network connectivity between the two systems is properly established and functioning.
5. Verify the versions of each platform and ensure they meet the minimum version requirements for integration compatibility.
6. It is strongly recommended to take full backups of both systems before proceeding with the configuration.